Ekirana

Most Frequently Asked Questions 9

• Is there any minimum quantity, I need to purchase?
• In which areas Ekirana delivers?
• How long does it take to have my order delivered?
• How do I place an order?
• What are the shipping charges?

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Shipping and Delivery 13

• When would my order be dispatched and delivered?
• Do you ship fresh vegetables and frozen items outside the Netherlands?
• Can I have evening or weekend delivery?
• Can I schedule the time of delivery of my parcel?
• Can I have my order delivered at a nearby pickup point?

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Ordering and Payment 19

• Which Payment methods do you accept?
• Can I pay after delivery of goods/ is cash on delivery possible?
• Do I need to have account on PayPal to make the payment?
• Can I use my Indian or non-Dutch/non-European Credit card on your website for making payment?
• How do you deliver frozen items?

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Exchange and Return 2

• Can I return item(s), I ordered?
• What is the return procedure?

Products Related 6

• Do the prices displayed on your website include VAT?
• I want to know as to when particular product/s shall be back in stock.
• What is the difference between local and export packs of wheat flour?
• You mention on your website that you do not put sticker on original expiry dates. I received a product/s with a expiry date sticker, how come?
• I have a request about new product or service. How do I bring that to your attention?

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Contacting Us 3

• How can I make suggestion/complaint?
• How do I contact with Ekirana?
• I have a request about new product or service. How do I bring that to your attention?