Shipping and Delivery

When would my order be dispatched and delivered?
Order Dispatch means the handover of your order to the postal service Order Delivery means the order brought to you at your shipping address.  As a gen...
Mon, 24 Aug, 2020 at 10:45 AM
Do you ship fresh vegetables and frozen items outside the Netherlands?
We regularly ship vegetables and frozen food items to countries outside Netherlands. However, please note that we would ship international orders containing...
Sun, 5 Sep, 2021 at 8:55 PM
Can I have evening or weekend delivery?
This article is applicable for deliveries in The Netherlands. Grocery Delivery Options Ekirana has now multiple options for delivering your grocer...
Sat, 18 Nov, 2017 at 12:42 PM
Can I schedule the time of delivery of my parcel?
It is possible to request three hour time slots between 9.00-17.00 with PostNL for shipping addresses in The Netherlands. If you would like to request time-...
Tue, 22 Dec, 2015 at 6:20 PM
Can I have my order delivered at a nearby pickup point?
If you are not home during working day, you can also choose an alternate pick up location on check out page. Please select ship to different address and the...
Tue, 22 Dec, 2015 at 6:31 PM
I would like to have schedule Saturday or particular day delivery. How can I do that?
 Saturday delivery can be scheduled on in The Netherlands. Please select the delivery date in the calendar on the checkout page. We can also schedule a deli...
Tue, 22 Dec, 2015 at 6:56 PM
Track and trace shows parcel as delivered, however, I have not received it.
Typically, such is the case, when your parcel is delivered to your neighbour (not necessarily the next door neighbour) or is delivered at the pickup point. ...
Wed, 23 Dec, 2015 at 7:49 AM
I receive a note stating some items are not delivered. What should I do?
In case your order weight is more than 27 kg, you are likely to receive your order in more than one parcels. In that case, you would receive separate track ...
Tue, 22 Dec, 2015 at 6:36 PM
I'm located in India, USA / out side EU and would like to deliver with in EU. How can I order and make the payment?
You can place your order as usual. However, the shipping address has to be in one of the countries where we ship. For making payment, you can use your non-D...
Tue, 22 Dec, 2015 at 6:54 PM
My goods are damaged in transit, how should I notify the damage?
Please inform us by email along with the photos of the damaged articles and we would like to assist you in the matter in a best possible manner.
Tue, 22 Dec, 2015 at 6:07 PM