In case your order weight is more than 27 kg, you are likely to receive your order in more than one parcels. In that case, you would receive separate track and trace code for individual parcels in your email, Please ensure that you have all the parcels delivered. 

Typically, we avoid dispatching less than good quality vegetables and in such cases a note is left in one of your boxes about the same. We shall create a store credit memo, which shall reflect in your Ekirana account with in one week. Please see this article to find out how we handle the orders with fresh vegetables. We shall not send the articles not dispatched again when they become available unless a new order is generated.