Ordering and Payment

Which Payment methods do you accept?
There are six payment options- iDeal (popular Dutch payment system), Direct Bank Transfer, Credit Card, Mister Cash, Sofort and PayPal.   Our Credit car...
Tue, 22 Dec, 2015 at 5:59 PM
Can I pay after delivery of goods/ is cash on delivery possible?
We do not offer credit facility to the customers. Orders must be fully paid before dispatch. Cash on delivery facility is not possible.
Tue, 22 Dec, 2015 at 6:41 PM
Do I need to have account on PayPal to make the payment?
No, there is no need to have a separate PayPal account for using credit card via PayPal gateway. However, if you already have a PayPal account, you can use ...
Tue, 22 Dec, 2015 at 6:00 PM
Can I use my Indian or non-Dutch/non-European Credit card on your website for making payment?
Yes, It is possible to use your Indian or non-Dutch credit card (3D enabled) on our website. For more information, please visit our Ordering and Payment sec...
Tue, 22 Dec, 2015 at 6:01 PM
How do you deliver frozen items?
There are two ways, we can deliver your frozen food items to you: There are two ways, we can deliver your frozen food items to you: Option 1: standard...
Fri, 3 Feb, 2023 at 8:38 AM
Do you have a physical shop where i can visit and see the products before buying?
We are an online shop and we do not have a retail outlet. You are welcome to pick your order from our warehouse (with a prior appointment only).
Tue, 22 Dec, 2015 at 6:42 PM
Can I add or remove items from my existing order?
Yes. It is possible to add or remove items until we start processing your order. Please however expect a possible delay of 1 to 2 days in dispatching your o...
Sun, 12 Jul, 2020 at 7:46 PM
Can I place an order on phone?
No, it is not possible to place the order on phone. You can only place an order via our website. However, if you have any questions, please feel free to sen...
Tue, 22 Dec, 2015 at 6:02 PM
I have ordered before 12.00pm on working day, but why is my order not yet dispatched.?
Cut off time, set as 12.00pm (Monday to Friday), is our working principle. Orders fully submitted and paid before 12.00pm (Monday to Friday) are generally d...
Tue, 22 Dec, 2015 at 6:47 PM
Can my invoice address and shipping address be different?
Yes, your invoice and shipping address can be different; however the delivery address must be in the one of the countries we deliver. Please ensure that you...
Tue, 22 Dec, 2015 at 6:09 PM