Ekirana

As soon as you complete your order, you'd receive an order confirmation email and attached VAT invoice which can be used for tax purposes.

If your payment is not successful, your order shall be pending in our system and won't be processed. You can revive your order by going to your My Accou...

Security of our customers’ details is a key priority for us. We do not sell or share any information related to customers to third parties. We do use your i...

Our credit card gateway offers 3D secure environment. Which practically means that you would need to input a personal code apart from your credit card detai...

Store Credit is a payment mode, which we issue to you as a mode of refund or compensation. You can use this credit during checkout, this amount shall be ded...

If you would like to have your store-credit refunded to your bank account, please provide us the bank account number, bank name and holder's name. We ca...

To apply a coupon code, please go to the final checkout page and look for the section "Got a Coupon", fill in the coupon code and click on "A...

After logging into your Ekirana account, please look for your Address Book on the left bar.  Under address book, you can add multiple addresses and define a...

You can cancel an order until it is shipped by providing written instructions by email.  Once shipped, and you'd not want the order any more, you ca...