Ordering and Payment
As soon as you complete your order, you'd receive an order confirmation email and attached VAT invoice which can be used for tax purposes.
Tue, 22 Dec, 2015 at 6:03 PM
If your payment is not successful, your order shall be pending in our system and won't be processed. You can revive your order by going to your My Accou...
Tue, 22 Dec, 2015 at 6:14 PM
Security of our customers’ details is a key priority for us. We do not sell or share any information related to customers to third parties. We do use your i...
Tue, 22 Dec, 2015 at 6:06 PM
Our credit card gateway offers 3D secure environment. Which practically means that you would need to input a personal code apart from your credit card detai...
Tue, 22 Dec, 2015 at 6:10 PM
Store Credit is a payment mode, which we issue to you as a mode of refund or compensation. You can use this credit during checkout, this amount shall be ded...
Sat, 28 Apr, 2018 at 12:27 AM
If you would like to have your store-credit refunded to your bank account, please provide us the bank account number, bank name and holder's name. We ca...
Tue, 22 Dec, 2015 at 6:55 PM
To apply a coupon code, please go to the final checkout page and look for the section "Got a Coupon", fill in the coupon code and click on "A...
Fri, 20 Oct, 2017 at 4:08 PM
After logging into your Ekirana account, please look for your Address Book on the left bar. Under address book, you can add multiple addresses and define a...
Sun, 30 Aug, 2020 at 3:45 PM