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Knowledge base
Frequently Asked Questions
Most Frequently Asked Questions
9
Is there any minimum quantity, I need to purchase?
In which areas Ekirana delivers?
How long does it take to have my order delivered?
How do I place an order?
What are the shipping charges?
View all 9
Shipping and Delivery
13
When would my order be dispatched and delivered?
Do you ship fresh vegetables and frozen items outside the Netherlands?
Can I have evening or weekend delivery?
Can I schedule the time of delivery of my parcel?
Can I have my order delivered at a nearby pickup point?
View all 13
Ordering and Payment
19
Which Payment methods do you accept?
Can I pay after delivery of goods/ is cash on delivery possible?
Do I need to have account on PayPal to make the payment?
Can I use my Indian or non-Dutch/non-European Credit card on your website for making payment?
How do you deliver frozen items?
View all 19
Exchange and Return
2
Can I return item(s), I ordered?
What is the return procedure?
Products Related
6
Do the prices displayed on your website include VAT?
I want to know as to when particular product/s shall be back in stock.
What is the difference between local and export packs of wheat flour?
You mention on your website that you do not put sticker on original expiry dates. I received a product/s with a expiry date sticker, how come?
I have a request about new product or service. How do I bring that to your attention?
View all 6
Contacting Us
3
How can I make suggestion/complaint?
How do I contact with Ekirana?
I have a request about new product or service. How do I bring that to your attention?
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